Complaints

If you should have a complaint about the provided service, I would kindly ask you to submit it by e-mail: Jessica@LittleLeloo.com. I will assess the complaint and try to resolve  it to everyone’s satisfaction.

You will receive a confirmation by e-mail if your complaint has been received by me.

I strive to answer your complaint within 14 days of receipt, if an answer cannot be provided within 14 days, I will notify you.

If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

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